Data protection

Rummy's Privacy Policy
Your Data, Our Responsibility

How your personal data is collected, where it is stored, and how it is kept secure — all of this is explained transparently in this privacy policy.

Last Updated: January 2026
Why We Take Privacy Seriously

Six core principles guide how Rummy protects your data

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SSL Encryption

Every transaction and login is protected with 256-bit SSL encryption. Third parties have no way of accessing your information.

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Your data is never sold

Rummy never sells your personal data to third parties. No information is shared with advertisers either.

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Minimal data collection

We collect only the information needed to provide our services — nothing more.

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Full Transparency

You will always be informed about where your data goes. There is no hidden tracking or undisclosed data sharing.

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Right to Rectification & Erasure

You have the full right to view, correct, and delete your own personal data at any time.

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Secure servers

All data is stored on secure servers. Regular security audits and penetration testing are conducted.

Security Standards
  • 256-bit SSL Encryption
  • ISO 27001 Certified
  • Regular security audits
  • Firewall-protected servers
  • GDPR-Compliant
Need Help?

For any privacy-related questions, our support team is available 24/7.

Live Chat Support

This privacy policy ("Policy") applies to the Rummy platform (rummy.bio) and all associated services. By using Rummy's website or mobile app, you are considered to have accepted this privacy policy. Ensuring the security of your personal data is our top priority.

Key Point: Rummy never sells, rents, or uses your data for advertising. Everything is laid out transparently in this policy.

1

Introduction & applicability

Rummy is an online gaming platform offering slots, Live Casino, betting, and other gaming services to users in Bangladesh. This privacy policy applies to the following:

  • Visiting the Rummy website (rummy.bio)
  • Downloading and using the Rummy mobile app
  • Account Registration & Login
  • Deposits, withdrawals, and other financial transactions
  • Contact via customer service and support channels
  • Participation in bonuses, promotions, and loyalty programs

This privacy policy is part of our Terms & Conditionsand together they form a complete and binding legal agreement.

2

What Types of Data Are Collected

Rummy collects only the information needed to keep the service running smoothly. We collect two types of data — information you provide directly, and information collected automatically.

Type of information Example Reason for Collection
Identity information Name, date of birth, NID number KYC Verification & Age Confirmation
Contact Information Phone number, email Account Registration & Notifications
Financial Information BKash/Nagad number, transaction history Payment processing
Device information IP address, browser, OS Security & fraud prevention
Gaming information Game history, bet amounts Service improvement & responsible gaming
Cookies & Tracking Session cookies, preferences Improving user experience

Rummy never stores your full bank account number or your card's CVV/PIN.

3

How your information is used

Rummy uses your data only for legitimate and necessary purposes. We will never use your information for any new purpose without your prior consent.

  • To create, verify, and manage accounts.
  • To process deposits, withdrawals, and related transactions.
  • To detect and prevent fraud, money laundering, and other illegal activities.
  • To provide customer service and support.
  • To send bonuses, promotions, and personalized offers (subject to your consent).
  • To ensure responsible gaming and identify at-risk behavior.
  • To improve platform performance and security.
  • To meet legal and regulatory obligations.
4

Who your information is shared with

Rummy never sells or rents your personal data. However, limited information may be shared with third parties in certain specific circumstances:

  • Payment processor: To process payments via gateways such as bKash, Nagad, Rocket, and others.
  • KYC Partner: With regulated service providers for identity verification.
  • Security service provider: For fraud detection and cybersecurity purposes.
  • Legal Authorities: When required by court order or government directive.
  • Game provider: Limited information necessary to run third-party games.

Confirming: Your information is never shared with any advertiser, marketing company, or data broker.

5

Cookies & Tracking Technologies

Rummy uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie Type Purpose Duration
Essential Cookies Maintaining Login Sessions & Security Deleted at end of session
Functional Cookies Remembering language and preference settings Up to 1 year
Analytics cookies Platform usage statistics Up to 6 months
Security cookies Detecting fraudulent activity Up to 30 days

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the platform.

6

How long your information is retained

Rummy retains your data only for as long as necessary. Retention periods vary depending on the type of information:

  • Account Information: At least 5 years after account closure (as required by law).
  • Financial Transactions: 7 years (in accordance with tax and audit regulations).
  • Gaming history: Full duration of active account.
  • Cookies & Log Files: 30 days to 1 year (depending on type).
  • Marketing Preferences: Until consent is withdrawn.

Once the retention period ends, data is automatically and securely deleted or irreversibly anonymised.

7

Your Rights

Under Rummy's privacy policy, you have full control over your own data. Your rights are outlined below:

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Right to access your information

Contact support to find out what data we hold about you.

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Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

Right to restrict processing

You may request that we stop using your information for specific purposes.

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Right to data portability

You can request your data in a machine-readable format.

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Right to Opt Out of Marketing

You may opt out of promotional messages at any time.

To exercise these rights, please contact us: [email protected] — We will respond within 30 business days.

8

Security measures

Rummy follows the highest industry standards to protect your personal data. Our multi-layered security framework includes:

  • SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
  • Two-factor authentication (2FA): Additional OTP verification at login for added security.
  • Firewall protection: Advanced network firewalls block unauthorized access.
  • Regular security audits: Third-party experts conduct regular vulnerability assessments.
  • Data center security: Data stored on ISO 27001 certified servers.
  • Employee Training: All employees are regularly trained on data protection policies.

In the event of a data breach, we are required by law to notify you and the relevant authorities within 72 hours.

9

Children's Privacy

Rummy is strictly for users aged 18 and above. The protection of minors is a top priority under our privacy policy.

  • We do not knowingly collect any information from individuals under the age of 18.
  • Age verification is mandatory at the time of registration.
  • Any account identified as belonging to a minor is suspended immediately.
  • Any relevant data collected will be permanently deleted.

If you know of a minor using Rummy, please [email protected]to let us know.

10

Privacy Policy changes

Rummy reserves the right to update this privacy policy when necessary. When changes are made, we commit to the following:

  • Email/SMS notifications will be sent at least 7 days before any major changes take effect.
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Archived versions of previous policies will be available for up to 6 months.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
11

Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our data protection team:

Email Support
Response Time: 24–48 hours
Live Chat
24/7 Online Support
Click the chat icon at the bottom right of the site.

If your complaint is not resolved to your satisfaction within 30 days of submission, you have the right to escalate the matter to the relevant regulatory authority.

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Acknowledgement of Consent

By using the Rummy platform, you confirm that you have read and understood this privacy policy in full. Your data will be used in accordance with this policy, and your continued use constitutes your consent.

Play safe

Your data is secure — now play with peace of mind

Rummy's privacy policy works to keep you protected. Register today and claim your welcome bonus.

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